Cisco CRS Editor 5.0

Cisco CRS Editor (also known as the Cisco Unified CCX Script Editor) is Cisco Systems’ visual development tool for creating, testing, and maintaining interactive voice response (IVR) and contact routing logic for Cisco Unified Contact Center Express (UCCX) and Cisco Unified IP IVR. Using a drag‑and‑drop flow editor, it lets engineers build menu trees, capture DTMF input, queue and route calls based on skills or business rules, and integrate with enterprise data via HTTP requests and database queries. Built‑in reactive debugging enables step‑through troubleshooting on live or lab calls with breakpoints, variable inspection, and execution tracing. Scripts, prompts, grammars, and related assets can be uploaded to and managed in the UCCX repository, supporting consistent deployment and reuse across applications. Designers can modularize logic with subflows and, when licensed, leverage features such as ASR/TTS and database access to deliver robust self‑service experiences.

Key capabilities:

• Visual, node‑based editor with a rich palette of call control and logic steps
• Integration options including HTTP calls, XML handling, database queries, and Java method invocation
• Reactive debugging with live attach, breakpoints, variable watch, and detailed tracing
• Repository integration for managing scripts (.aef), prompts, grammars, and documents
• Reusability through parameters, variables, subflows, and script templates
• Typical uses: IVR menus, self‑service transactions, queue treatments, and skill‑based routing

Note: Available features can vary by UCCX/UIP IVR version and licensing.

Cisco CRS Editor is developed by Cisco Systems. The most popular versions of this product among our users are: 4.0, 4.5 and 5.0. The names of program executable files are CiscoCRSEditor.exe, CiscoUnifiedCCXEditor.exe. Works with aef file type.